Fraudulent Calls

Please be aware of fraud calls, these scammers fraudulently call customers claiming to be employees of your retail electricity provider or your local utility company.  They claim that your electricity account is delinquent, and if you don’t make a payment immediately, your service will be disconnected.  The caller may disguise their phone number so the caller ID display on your phone will show the name and phone number of your retail electricity provider or local utility company.

As your retail electric provider, Windrose Energy may occasionally call you during normal business hours to discuss your account, and will provide you with information that only you and Windrose Energy will know to certify that the call is legitimate.  Furthermore, we also send you written notification when your account is delinquent prior to any electric service disconnection.

Fraud experts say this scam continues to grow and you need to be alert and aware of the warning signs:

  • If a caller pressures you for immediate payment or personal information, do not make the payment or divulge any personal information.  Hang up the phone and call us at 1-281-845-2978 during normal business hours 8am – 5pm Monday – Friday CPT.
  • If a caller asks you to make a payment by prepaid debit card, this is a red flag.  Prepaid debit cards are like cash and the transactions cannot be reversed. Windrose Energy will never ask you to make a payment using a prepaid debit card.

If you have any questions regarding your account please contact our customer service at 1-281-845-2978 or you may log into your customer portal to review your account.